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8mbit Help Center — fast, straightforward solutions for any issue you run into

Whether it's your account, payments, game rules, or a technical issue — the 8mbit help center is always here for you.

Help center

What do you need help with?

Account Management

Registration, login, password reset, profile updates, and verification.

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Deposits & withdrawals

A complete guide to depositing via bKash, Nagad, and Rocket, plus fast withdrawals.

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Games & bonuses

Game rules, bonus terms, and how to use free spins and promo codes.

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Security & Privacy

Account security, two-factor authentication, and keeping your personal information safe.

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App download

Step-by-step guide to installing the 8mbit app on Android and iOS, plus update information.

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VIP & Tournaments

VIP levels, reward points, and how to participate in weekly tournaments.

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Technical issues

Quick fixes for page loading issues, frozen games, and app crashes.

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Responsible Gaming

Information on self-exclusion, deposit limits, and mental health support.

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8mbit

Account Guide

Opening & managing your 8mbit account

Opening an account with 8mbit from Bangladesh is simple and only takes a few minutes. All you need is your mobile number, a password, and proof of age. Follow the steps below:

  • 1

    Go to the registration page: Click the "Register" button at the top. A form will appear.

  • 2

    Fill in your details: Enter your name, mobile number, email (optional), and a password.

  • 3

    OTP Verification: Verify your phone number using the 6-digit code sent to your mobile.

  • 4

    Complete your profile: Enter your correct date of birth and add your payment method (bKash/Nagad).

  • 5

    Make your first deposit: Make a minimum deposit of ৳200 to claim your welcome bonus.

Only one account can be registered per mobile number. Creating multiple accounts may result in all of them being permanently closed.

8mbit

Payment Guide

Deposits & Withdrawals — The easiest way with bKash, Nagad, and Rocket

Deposits and withdrawals at 8mbit are fully built around Bangladesh's most popular mobile banking services. You can transact securely from any device — desktop or mobile.

How to Make a Deposit

After logging in, go to the "Deposit" option. Choose your preferred payment method — bKash, Nagad, or Rocket — and send money to the number provided by 8mbit. Enter the transaction ID in the form and submit. Your balance is usually credited within 5–10 minutes.

How to Withdraw

Go to the "Withdraw" page and enter your bKash or Nagad number. Fill in the amount and submit — the 8mbit team will review and process it. Funds typically arrive within 15–30 minutes. Withdrawals made after midnight are processed by morning.

Deposit timing

5–10 minutes

Withdrawal Time

15–30 minutes

Minimum

Deposit ৳200

8mbit

Game Support

Everything you need to know about games, bonuses, and promo codes

8mbit offers hundreds of games — from slots and Live Casino to cricket betting and jackpots. Each game has its own rules, but the interface is equally easy to use across the board. Here are answers to some common questions.

How do bonuses work?

New members receive up to a 150% welcome bonus on their first deposit. This bonus balance cannot be withdrawn directly — a certain amount of bets must be completed first (wagering requirement). At 8mbit, bonus terms and conditions are always clearly stated on the offer page.

How do I get free spins?

Free spins on select slot games are offered every week. Keep notifications on so you never miss a promotion. If you have a promo code, go to "My Account", navigate to the "Promo" section, enter your code, and claim the offer.

What should I do if a game freezes?

  • Refresh your browser, or close the app and reopen it.
  • Check your internet connection — games failing to load on a weak connection is normal.
  • Clear your browser's cache and cookies.
  • If the issue persists, reach out to 8mbit support via live chat — they'll get it sorted quickly.
8mbit

Security

Account Security & Personal Data Protection

8mbit places the highest priority on the security of its users' data and funds. The site runs on SSL encryption and every transaction is processed through a secure channel. That said, there are a few precautions you should take on your end as well.

Use a strong password

Use a password of at least 8 characters that includes numbers, uppercase letters, and special characters. Avoid using your date of birth or simple sequential numbers. It's a good idea to change your password every 3 months.

Never share your login credentials with anyone

No 8mbit staff member or support agent will ever ask for your password. If anyone asks for it, it's a scam. If you notice anything suspicious, report it immediately via live chat.

Keep your device and browser up to date

Outdated browsers and operating systems can pose security risks. Always use the latest version of the 8mbit app and keep your phone's operating system up to date.

Do not log in to 8mbit through any third-party site or Facebook page. Go directly to the site in your browser8mbit.ws Type.

Contact

Still not resolved? Get in touch with us

The 8mbit support team is available 24 hours a day, 7 days a week.

Live Chat

The fastest way to get help. Just click the chat icon on the right and you'll be connected instantly.

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Email Support

For complex matters, send us an email: support@8mbit.ws — You'll typically receive a reply within 2–4 hours.

2–4 hours

Callback service

Log in to your account and submit a "Callback Request" — the 8mbit team will give you a call.

9 AM – 11 PM

Keep your ticket number

When you contact support, you'll receive a ticket number. Providing this number in future correspondence helps us resolve your issue faster.

Take a Screenshot

If you run into an issue, take a screenshot and send it to support. This helps the team understand the problem quickly and resolve it faster.

Delays may occur during peak hours

Live chat tends to be busiest between 7 PM and 11 PM. For faster service, try reaching out in the morning if your issue isn't urgent.

FAQ

Frequently asked questions

On the login page, click the "Forgot password?" link. Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password. The whole process takes under 2 minutes. If you don't receive the OTP, contact us via live chat.

Wait 15 minutes first. If the balance still hasn't appeared, send the bKash/Nagad transaction ID and amount via live chat. The 8mbit team will verify it manually and add the balance. This is usually resolved within 30 minutes.

Withdrawals are normally completed within 15–30 minutes. Requests made after midnight are processed by 9 AM the following morning. If it takes longer than an hour, please contact support. First-time withdrawals may require identity verification.

Download the APK file directly from the 8mbit.ws website's download page. Even though it's not available on Google Play, downloading from the website is completely safe. Before installing, enable the "Install from unknown sources" option in your phone's settings. A step-by-step guide is available on the download page.

Yes, but you need to meet the specified wagering requirements. For example, a ৳100 bonus with 30x wagering means you need to place a total of ৳3,000 in bets. Once the requirements are met, the bonus balance is added to your main balance and can then be withdrawn. Each bonus has its own terms — check the offers page for full details.

Accounts are typically blocked due to repeated incorrect password attempts, suspicious activity, or a terms violation. Email support@8mbit.ws with your registered mobile number and a description of the issue. The team will verify and either restore your account or explain the reason for the block.

8mbit VIP members enjoy faster withdrawals, extra bonuses, a dedicated account manager, and priority access to exclusive tournaments. Betting regularly earns you points automatically, and your level upgrades accordingly. Visit the VIP page for full details.

8mbit takes responsible gaming seriously. You can set deposit limits or enable self-exclusion for a set period from your "My Account" settings. You can also contact support and they'll help temporarily suspend your account.

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